More than 65 years of Claim Experience…

In 1949, Fred Maltman fulfilled a long held desire to introduce the Canadian Insurance market to a sophisticated and professional claims adjusting alternative. 1958 brought the official founding of FC Maltman and Company, based in Toronto, Ontario and Fred continued his journey for many years, building his vision for the company in Canada.

In 1988, four partners including John Breese, Tom Dorey and Randy Ffrench came together as Fred’s successors and strategically re-positioned the company. They recognized the globalization of insurance markets, and the need for an independent adjusting company with global reach and the international demand for the highest standard in local technical claims handling knowledge in specialty lines.

Maltman International was established in 2003 and since that time the company has expanded its reach to include all types of professional and general liability claims.  Testament to the success of the company in achieving this vision, is the global nature of the client base.  Today, Maltman International has become a truly international specialty firm and the team at “Maltmans” are market leaders and remain committed to delivering superior adjusting and claims management services to a demanding and discerning Insurance Market – just as Fred Maltman dreamed.

Maltmans offers the highest quality service, with in-depth technical knowledge, and have fully earned their reputation for being the preeminent firm in Canada for the delivery of specialty E&O, D&O, Environmental and Commercial Liability claims services.  Today, The Toronto Head Office coordinates the activities of a network of affiliate partners throughout Canada, the United States, and the World.

Our Management Team

Kyle Winston
President & CEO CRU GROUP / Maltman International

Kyle started the Catastrophe Response Unit operations in 2008 after having worked various adjusting assignments for more than 15 years. Kyle is responsible for the strategic direction across all business lines for CRU GROUP, Inc., which now include CRU Adjusters (CAT and daily claim support), CRU Environmental, AIA Centers, and Maltman International. Over the years, Kyle has mastered quality assurance coordination, disaster supervision, project management, and claims business unit direction. Cross-trained in Personal, Commercial lines, Property and General Liability, he obtained his Bachelor’s Degree in Political Science from the University of Western Ontario, and then a second degree in International Relations from Huron University Collage before starting in the industry. As the “lighthouse keeper”, Kyle has led CRU’s business model to achieve 8 years of continuous growth and success across North America.

Paul Robertson, CIP, Mediator
VP CRU GROUP & Managing Director Maltman International

Paul has over 23 years experience in the insurance industry, he has worked for TPA’s, independent adjusters and insurance companies. Paul specializes in all lines of claims including Construction, Environmental and other professional lines of business.

In addition, Paul has achieved recognition from the University of Windsor, Faculty of Law, in
Alternative Dispute Resolution and Advanced Alternative Dispute Resolution.

This varied experience has given Paul an excellent understanding of the different facets of the
insurance industry which helps him to better meet all of our customers needs and develop
processes and procedures on a client centric basis.

Tom Dorey, B.Comm, C.L.A., FCIAA
Director, Professional Liability

Tom has over 46 years of experience in the insurance industry. He specializes in Professional Liability, Errors & Omissions, Medical Malpractice, Products Liability, Construction Liability, Single Project and Wrap-Up Liability

In addition, he has lectured at the Ontario Insurance Institute on professional liability for over 30 years and is a frequent speaker across Canada to professional liability groups and associations on loss control.

His in-depth knowledge of professional claims handing has given him an expertise in developing claims management/litigation programs for Professional Liability insurance and international corporations, developing Loss Control Programs and organizing, managing and controlling run-off programs for insurers deciding not to offer renewal terms.

John A. Breese, B.A. (Hons.)
Director, Professional Liability

John has over 30 years of experience in the insurance industry. He specializes in Professional Liability, Errors and Omissions, Liquor Liability investigation, Litigation Management and Claims Audits.

In addition, he has guest lectured for the Survey Science Program at the University of Toronto.

His extensive experience includes products liability, commercial general liability, hotel and host liquor liability as well as professional errors and omissions claims for realtors, land surveyors, insurance brokers, architects and engineers. He is also involved in program management, litigation management and claims audits.

Varma Singh, CIP, CRM
Assistant Director Claims

Varma has over 25 years of experience in the insurance industry. He specializes in Enterprise Risk Management, Reinsurance, Insurance Claims, Risk Management, and Operational Risk Management.

In addition, he has experience in handling a wide range of complex E&O, Professional liability &
Environmental claims for both the London & Canadian Insurance Markets

Well known for his management style which includes the effective and efficient operation, and
performance of Claims teams while demonstrating leadership, knowledge and application of
industry/claims processing metrics, standards of practice, policies and procedures, quality
improvement processes and the goals of the organization.

Darren R. Farrell, B.Com.
Associate Director

Darren has over 26 years of experience in the insurance industry. He specializes in large construction related liability files and miscellaneous liability.

His extensive experience includes Commercial Process and Hazards, Building Construction, Construction Deficiency, investigation and litigation of Commercial General Liability claims for various Developers, General contractors, and Constructors. Investigation and litigation management of claims related to Marina exposures. Analyzing claims to determine extent of insured’s liability; making approval or denial decisions and negotiating settlements with claimants in accordance with policy provisions.

Stephen Black , B.Sc.
Assistant Director Professional Liability

Stephen has over 18 years of experience in the insurance industry and 29 years of experience in the Geomatics industry. He specializes in Professional Liability claims including complex large construction related liability files, Errors and Omissions Liability, Environmental Impairment Liability and Miscellaneous Liability.

He has extensive experience in the interpretation of Canadian Geomatics Professional Standards and of Canadian Engineering Professional Standards, Geomatics Procedure and Geomatics Fabric Analysis, Provincial Land Registry and Land Titles Regimes and Survey and Insurance Law.

Our Adjusters

Robert Rosenthal, B.A., AIC
Executive Adjuster

Robert has over 29 years of experience in the insurance industry. He specializes in Commercial General Liability, First Party Property, Inland Marine, Environmental, Impairment Liability and Miscellaneous Liability claims.

In addition, he is well versed in analyzing coverage and the preparation of ROR letters and coverage disclaimers.

His extensive claims and litigation management skills greatly assist with providing direct
monitoring for insurance carriers and defense counsel operations to ensure the most cost
effective and prudent settlement of insurance claims, including attending mediation/arbitrations.

Graeme Holland, CIP, CRM
Executive General Adjuster

Graeme Holland has been an insurance professional for over 5 years working both as an Adjuster and as an Examiner. He specializes in Commercial General Liability, Errors and Omissions, Construction and Cyber Risk.

In addition, his previous experience includes roles including Senior Claims Specialist at a leading commercial insurer. His primary focus was Errors and Omissions claims however he also has extensive experience with Construction and General Liability claims, complex coverage analysis and litigation management.

Jacqueline Fink, BA, CIP
Senior Adjuster

Jacqueline has over 30 years of experience in the insurance industry.  Her specialties include General Liability, Professional Liability, Errors & Omissions, Environmental Liability, Automobile Liability, Excess Liability, Medical Malpractice, Products Liability, Sports and Ski Hill Liability, Host Liquor Liability, Cyber Risk, Construction Liability and Wrap-Up Liability.  In addition, she has authored and taught in-house courses for various insurance companies in the areas of bodily injury and property damage liability claims handling as well as various claims technology.

Jacqueline has a solid reputation for her integrity and technical expertise, and takes pride in her proactivity and provision of superior customer service.

Deborah Meyer, CIP
Senior Adjuster

Deborah has over 25 years of experience in the insurance industry. She specializes in Commercial General Liability, Accident Benefits, Bodily Injury, Slip and Fall, Environmental and Pollution claims.

In addition, she has 10 years’ experience in the medical field which gives her an expertise in handling casualty losses.

Deborah’s technical expertise and superior customer service skills have given her an excellent understanding of adjusting and how to meet the needs of her clients.

Andrea Rowe, CIP
Senior Adjuster

Andrea has over 22 years of experience in the insurance industry. She specializes in Property and Casualty claims including Commercial General Liability, Automobile Liability and Property claims.

In addition, she has spent the last 12 years as an independent insurance adjuster handling a variety of Property and Casualty claims for various insurers. This role included investigating, negotiating and settling a variety of property and casualty claims for various insurers, including commercial general liability claims, automobile liability claims and property claims.

Grant Seppanen, B.A. , CIP
Senior Adjuster

Grant has over 30 years of experience in the insurance industry. He specializes in Professional Liability, Property & Casualty, Residential, Commercial and Condominiums, Business Interruption, Accident Benefits, Mediations, Environmental Claims and Products Liability.

In addition, his many years as an independent adjuster and various roles with large national insurers have given him the technical expertise, customer service skills and excellent understanding of the adjusting process.

Pam Zdrilich, B.A.
Senior Adjuster

Pam has over 30 years of experience in the insurance industry. She specializes in Automobile, Personal and Commercial Property, General Liability, Environmental Liability, Automobile Liability, Medical Malpractice, Products Liability, Host Liquor Liability and commercial liability claims including premises risk, operation risk & product liability.

Paul Quinn, CIP, CRM
Senior Adjuster

Paul has over 20 years of experience in the insurance industry. He specializes in Commercial Liability, General Liability, Product Liability, Property and Environmental claims.

In addition, he has 15 years investigating, analyzing and resolving general liability, malpractice, D&O, E&O, environmental, property, municipal and bodily injury insurance claim files for several clients including large national chains, dentists, and national corporations including several national retailers.